I hope you enjoy you holiday. We purchased the car rental online and got and turned up in London Heathrow to pick the car up. Find the answer to your most common questions and read information on the car rental services we offer. I also emailed them with an image of the reservation number and "no reservation found", but did not receive a response. Find the answer to your most common questions and read information on the car rental services we offer. Customer Service: Request for free delivery in Thailand: Problems in renting abroad: Reservation Query: Invoice Query: Driving License Query: Website Problem: Call Customer Service Team +66 6141 53466 You can find contact details for Europcar International above. We couldn't possible drive through the border and even tried to do so. They did not take this payment, but instead withdrew over £500 on 31st December 2019. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. This was not an authorised payment and I am unable to get any feedback from the company. Thank you. We arrived to the airport Bergamo. The national speed limit is 130 km/h on autostrade (freeways), 100 km/h on main roads, and 90 km/h on secondary roads. Open an Account. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. We are deeply disappointed and will complain on every platform available!! I just want them to know that the transaction they made with the person who rented the car was fraudulent and I would like to know the credit card that was used. My name is Viktoras Keras. About us. We are proud to be European leaders in car rental. Europcar Italy also offer van rental with reliable models like Peugeot Expert or Iveco Daily. The call center agent never call back and takes days to send a simple correct invoice to check what they bill you for. Dennis Chmiel, I have never had any dealings with the above company on a personal level. Europcar's Car Rental FAQ include subjects such as: credit card deposit, minimum age for renting or can I modify my reservation. I have tried to contact them by email, but in order to do that they require me to set up an account. Find the answer to your most common questions and read information on the car rental services we offer. I received an invoice for a 95 euro no-show fee, and this week received an invoice for 95 euros from Recocash. +41 44 804 46 46 Fax +41 44 804 46 47. info@europcar.ch. I returned the car with full tank with no damage but they took a unilateral decision to bill me to take the car to Pretoria. Now my family has to suffer while you guys are holding my money and no one seems to care. Reply. Use this comments board to leave complaints and reviews about Europcar International. consistent rip off - twice charging more. As of 2016, Europcar operates in 140 countries covering Europe, North America, Western Asia, and Africa. We did not want this service and were never told it was an optional extra. Your rental is just a few taps away with the new Europcar app! FAQ. If this is not resolved by the end of the month I will be taking legal action and I plan to contact the relevant authorities at EU level. I returned the car with full tank with no damage but they took a unilateral decision to bill me to take the car to Pretoria. © 2004-2021 ComplaintsBoard.com. Download our app to find out more. Our team will help you with any queries you may have on car rental in Ireland. If you need to contact us directly, please call one of the Europcar Reservation Centres using the telephone numbers below. You can find contact details for Europcar International above.. ComplaintsBoard.com is an independent complaint resolution platform that has … UNACCEPTABLE. You can write an email, fill out a contact form on their website www.europcar.com, or write a letter to Europcar, 13 Ter Boulevard Berthier, Paris, Paris, 75017, France. That’s why we have wholeheartedly embraced a sustainable development programme and are proud to be the first car hire company at Italy with certified commitments. I asked to set the return time for 12:00 on the return day. I received a statement of return via email from Europcar today. Now, they created some pictures that were takes many months after returning and claiming that i need to pay for it. Europcar Rental Agreement Number: [protected] I have never been out of the US, so I could not have rented a car from them. Europcar is looking forward to … A constantly renewed fleet. If they were truly using these reviews to improve service, it would be much improved by now. Share. Since May 2006, Europcar has been owned by Eurazeo, one of the top listed investment companies in Europe. Join us. Existing Customer. This partnership will allow Europcar to increase brand awareness and serve more customers across our network. Besides calling, the next favorite option for customers looking for help is via apoio.clientes@europcar.com for Customer Service. Being the "World's Leading Leisure Car Rental Company" means that we are committed to our customers. Now we know why they want credit card so they can bill you as they please. To find out more about the Europcar car hire experience, be sure to visit our car rental page! I was not informed when I told them I was returning the car to O R Tambo airport. Whether you are hiring a car for business or pleasure, or you need a car or van, Europcar has the right hire car at Italy for you. Consult company information. Europcar's Car Rental FAQ include subjects such as: credit card deposit, minimum age for renting or can I modify my reservation. avoid at all costs, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Europcar Reservation Centres Should you wish to modify or cancel your booking online, you may do so by going to the modify/cancel section of this site. The answer was in poor English and very unclear but I understand that my claim to return the car by 12:00 was rejected. Corporate Accounts. customer.relations@europcar.com.au. Email Customer Services on customerservicesuk@europcar.com. I believe this is a scam mainly targeted to foreign tourists that eventually go back to their countries and give up, too bad for Europcar as i am a … These range from compact and fuel-efficient city to eco-friendly model. Mail. Discover Europcar’s international loyalty scheme Privilege Program, with four tier levels: Privilege Club, Privilege Executive, Privilege Elite and Privilege Elite VIP. In the capital city, Rome, parking is prohibited in the historic center from Monday-Friday, between 7am-8pm. In big towns, paid parking zones are enforced and indicated by blue road signs. On the 9th of September I collected a car from Europe car and returned it same day. Once you've signed the agreement Europcar's customer service will not accept any complaint, no matter how many witnesses you have that you were not verbally notified of additional charges. Existing Customer. Tel. Don’t waste any time getting on the road. 0848 80 80 99 3 weeks have passed, 2 visits to the store, 2 e-mails sent to costumer service and Europcar still hasnt refunded my money. After waiting for an hour we went to the desk to get our car. Europcar Group have recently signed a two year agreement with Lufthansa to become primary car hire suppliers to their 50m passengers. Unfair charges, due to covid19 we couldn't return the vehicle from Chile back to Argentina and they charged us 1500 EUROS!! On that day they took a bond of R21 675 was taken from my credit card which was supposed to be paid back to me by now. Europcar was first mentioned on PissedConsumer on Sep 20, 2008 and since then this brand received 410 reviews.. Europcar ranks 101 of 358 in Rentals category. Now we know why they want credit card so they can bill you as they please. That's the Europcar Promise. We wrote to europcar but they are not replying back to what the real reason for this charge is. Open Search for car & van availability. Lewis Bunting, reference number [protected]. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Europcar International Customer Service. Vehicle was rented from Europcar, Milan, Italy on the 10th June 2019 to 16th June 2019. Contact Us. AMAG Services AG Steinackerstrasse 20. Check Europcar's fleet worldwide . All Europcar vehicles are inspected prior to customer collection and then again when the vehicle is returned. All of our global deals. The person at the desk agreed and updated this in my contract. I was just wondering if decieving your customers and charging them for extras by telling them that they can't drive out without them is in accordance with business policies. City car. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Europcar International Customer Service. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. I am Alin Gabriel Morar, from Lean Intsys SRL company, jeus.[protected]@gmail.com. Europcar has a page or online help desk for customer service, but you can also call them on the phone. Advanced Search. We had great service from Europcar Balmaceda with no issues. I expect that when Europcar say something they will stand by their word and not use this to trick clients out of their money. 8302 Kloten. Our reference number is [protected]. To address a complaint, you can also contact our customer service: customer.servicesbelgium@europcar.com The information provided through the above form will be processed by Europcar International ("EC"), as controller, for the purpose of responding to your queries. Hello, I have rented a car from you in the period 23.09.2019-26.09.2019, exactly as described and I also have received an invoice ([protected] from 26.09.2019). Join our DriveClub and get discounted rates on Car Hire and Car Rental. The next best way to talk to their customer support team, according to other Europcar customers, is by calling their 877-940-6900 phone number for their Customer Service department. I look forward to your swift response. With ancient ruins, rustic countryside and an unrivaled food and drink culture, it’s not hard to see why we love Italy. Download the Europcar mobile app for iPhone, iPad and Android now. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. I attempted to cancel the reservation time after time, with the Europcar website stating "no reservation found" every time. More information. The Europcar messages on here do no more than pay lip-service to an attempt to portray concern. We said 'great!' Head Office; Physical Address: 16 Ernest Oppenheimer Avenue, Bruma, 2026, South Africa Tel: +27 (0) 11 479 4000 Fax: +27 (0) 11 453 6889 I arrived 4 hours late as I found the location... Europcar Invoice [protected] Friendly service, new cars and low prices are part of our every day offer. If my AMEX card is charged, I want a refund. You can search for reservations made on Europcar sites or on one of our partner sites. !even though we left it with Europecar Chile and was told that is was ok to do so. Sicily, off the southern tip of Italy, is another popular destination. GetHuman does not work directly with Europcar's customer support operations. —30+ days ago There are 192 stations situated throughout Italy, including practical airport locations like Milan, Rome and Naples. Contact us. Call Customer Services on 0371 384 0235 An inspection form is filled out which documents kilometres travelled and any damage to the vehicle (if applicable). On 23.06, 11:00 I took a car from the Airport. I have the same experience with Europcar. I have requested AMEX to not may payment because I believe this charge to be fraud. For you. I have my form from the day stating no damages. Friendly service, new cars and low prices are part of our every day offer. Europcar Car Hire has the best car rental rates in South Africa. Complete any documents and payment details beforehand, so when you arrive in Italy it’s just a signature or two and you’re on your way. Invoice Number: [protected] I did not receive any evidence to support the violation with the execption of a statement from Europcar on December 25, 2019. I was billed after I terminated the rental agreement on return of the vehicle. And we promise to deliver the best car rental experience through excellent customer service and high quality vehicles. Europcar is looking forward to serving you at its car hire branch: Italy. Parking in Italy is a bit different. Worldwide Deals. Career. In a one-way street, parking is allowed on both sides of the street, but only if there is at least 3 meters’ space left in the road. Renting a car in Italy allows you the practicality of getting from A to B, but to also see places off the beaten track like Bergamo or Ferno. Our Services. Reservation Number: [protected] NEW - Click & Collect service. I have the same experience with Europcar. You might be relaxing on the beach or enjoying a swinging city, using Europcar will help you get the most out of your trip. Initial Europcar International complaints should be directed to their team directly. The problem was Europcar's website - it was not my error - so I should not be charged this fee, but Europcar continues to insist that I must. Travel Agents. Unfair charges, due to covid 19 we couldn't return the vehicle from chile back to argentina and they charged us 1500 euros!!! Same smart app. In total, you can communicate with Europcar using 3 different media: phone, email, web. Useful. Tour Operator. Go to Thailand ... Search. Initial Europcar International complaints should be directed to their team directly. Europcar’s Green Programme: At Europcar, we understand the environmental impact of car hire. Outside of the cities, you can get lost in the impressive beauty of the Alps, or soak up the romance of chic coastal towns like Manarola in Cinque Terra and Sorrento. Zones with limited parking times are indicated by blue stripes. We would like to know for what reason this amount was taken from us. I received a confirmation number and confirmation email. Europcar Qatar in Doha International Airport and Qatar Cities Phone. Or live ‘la dolce vita’ in a luxury car rental including Alfa Romeo Giulietta or Audi A3. Austria (43) 1 866 1633 @ Netherlands (31) 70 381 18 91 @ Spain (34) 91 343 45 12 @ Belgium (32) 2 348 92 12 @ Ireland (350) 1 614 2800 @ Sweden (46) Hi, please find my rental information as follows: About Thailand. Europcar Overview. Covid 19 or no Covid 19, it is obvious that Europcar has no integrity or concept of customer care. We will arrive to airport on the 16th of October to figure out what's the problem. Recent recommendations regarding this business are as follows: "Think carefully before trusting a link on the easy Jet website. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Our Services. We feel incredibly taken advantage of and would like a refund of the additional amounts paid for the 'optional extras' that we HAD to buy. In urban areas, parking is permitted on the right-hand side of the road with two-way traffic. 2 rue René Caudron - Bâtiment OP Parc d'Affaires "Val saint-Quentin"​. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Ben Davis. We aim to resolve your query within 7 days. A copy of the inspection form is always left in the vehicle for the next customer … I've used Avis so many times and have never received such bad service. Use our free Online Check-In process to speed up the car rental pickup. Customers can access the following advantages when choosing Europcar Italy. Now, TWO MONTHS AFTER, they are charging me TWO [censored]ING HUNDRED EUROS for damages that they decided to make up. Thank you for taking the time to read and reply to my concerns. i was ripped off when getting to Europcar in Italy when the horrible staff claimed a ‘fine' of 50 euros because of a 1h delay in getting the car (flight was delayed). I need this matter resolved urgently. Discuss the issues you have had with Europcar International and work with their customer service team to find a resolution. If you'd like to help in the effort to improve customer service … This leaves a very very distasteful feeling in me and regrets of choosing you as a service provider. The information provided through the above form will be processed by Europcar International ("EC"), as controller, for the purpose of responding to your queries. ", … I rented a car using Skyscanner and I booked to pick it up at 13:00 from your branch in Funchal ( address ... Not bad, but could've been way better. Speed must be reduced according to visibility at night, in school zones, and narrow or steep roads. Only new rental cars Whilst at the desk, we were told that we could not drive the car away, unless we purchased additional insurance (later put on our bill as the medium protection package) costing an EXTRA £149.28. Contact us. Buy our cars > Driver service > Deliver and Collect > Europcar Long Term > Model choice > Online Check-in > Europdrive Overseas Cover > Keddy by Europcar > ... Download the Europcar mobile app for iPhone, iPad and Android now! You've already flagged this Ben 1 review. Services. But when I received the charge it was for 3 days instead of 2. Contact Europcar Customer Service. Business center. All rights reserved. Renting a car from Palermo or Catania allows you to fully explore the delights of this wonderful island. Open an Account. I write a complaint on 29.06 and only received an answer yesterday! I had a car rental at CDG airport, Paris on 11 September 2019, and found a... Hello, we where in Italy 29th august til 2nd of September. In bad weather, the speed limit changes to 90 km/h on roads outside urban areas, and 110 km/h on autostrade. When you rent with us, the Privilege loyalty program gives you reward points. Europcar is proud to have 6,500 employees dedicated to delivering great customer experience, and it is committed to creating a safe, engaging work environment to nuture their professional growth. Europcar's Car Rental FAQ include subjects such as: credit card deposit, minimum age for renting or can I modify my reservation. Car and van hire at Italy is made easy with Europcar. Situated in southern Europe, at the heart of the Mediterranean basin, Italy is a country rich in culture, majestic landscapes and fresh produce. I made a reservation for a car rental with Europcar in Annecy, France. All outstanding... My name is Janna Semenikhina. Later on in our conversation, the man who served us said 'if you break down, we will aim to get you a new car within one hour'. I received a charge to my AMEX for 255E on January 10, 2020 for a supposed traffic citation incurred on August 2, 2019 in Malaga, Spain. You don’t have to possess an international driver’s license to rent a car in Italy - a US license is accepted. I do not want or need an account with them. My brother had a hire car from them and I authorised ONE payment of £118 to be taken from my debit card. CONTACT US. I do not agree to be taxed because of an error in your system. Italy is ideal for discovering by car. They are complete SCAMMERS. only later to find that an additional £45 had been added to our bill for this service. Europcar (UK) complaints contacts. Get up to 20% off in Ireland. Use our easy online check-in service and benefit from: An accelerated pick-up; An improved rental experience; Save time for your next rental; For other bookings, please contact our Customer Service … Upon looking at our original email (see attached) you will see that it states the original price paid includes 'ALL MANDATORY FEES'. Subject to certain conditions, you can benefit from data protection rights regarding the processing of your personal information (e.g. More mobility. The call center agent never call back and takes days to send a simple correct invoice to check what they bill you for. I hired a car from Europcar for trip in Dessau Germany. Whether you are hiring a car for business or pleasure, or you need a car or van, Europcar has the right hire car at Italy for you. Yours sincerely, We rented a car from europcar. Read more. Remember to always bring your driving license, valid credit card and additional proof of identity (such as a passport if you are hiring abroad). Phone. If your enquiry concerns one of the following subjects, please click on the appropriate link : Check the network of Europcar stations worldwide . Do you want to save time? I expect to receive the 3rd day back. New customer. Clearly state your query in the subject header and provide as much detail as possible, including your reservation number and driver ID where possible. Paid hours can vary and some times of day are free, including all day on Sundays. International Reservations:. With Privilege you get a free weekend’s car hire, every time you move up a tier level. I was not informed when I told them I was returning the car to O R Tambo airport. There was no invoice given to us for what reason this amount was taken out. Country Contact Email / Phone Number; Australia: Sales Support +61 (0)3 8336 6640 NZ +64 (0)9 393 8450: Belgium: Sandra Weber: 0032 2 7097151: France The check was made with me right beside them and stated NO DAMAGES. On 25.06 I returned the vehicle. Tel. I do not trust them. Rental Agreement Number: [protected] Hello, In urban areas, the speed limit is set between 50-70 km/h, indicated by signposting. That only requires a simple email not an account setup. We were charged €77.10 for no reason. We took the car at full insurance and returned the car with full fuel. Register with Europcar. Contact Europcar Ireland by phone, or online form. The man serving us was incredibly deceitful, adding on additional charges without discussing them with us, likely to increase his own commission. I've been calling Europcar but I'm being taken from pillar to post and it seems like there's no one to help me, below is a trend email that I've been communicating with then and it's almost a month now and I can't use my money. Marvel at the Renaissance architecture in Florence and Venice, and walk through Rome’s living museum of ancient ruins, frescoes and ecclesiastical wonders. I've rented a car for 40 days (19/06/2019 - 1/08/2019) and paid for automatic... Invoice number: [protected] The new Europcar app! Contact Europcar customer service. This company does respond, but not as often as you'd expect them to. I have spent a lot of money on renting cars from Europcar and specifically decided to use Europcar due to being an international company. I received an invoice ([protected] from 02.10.2019) of 95 euro for non presentation 23.[protected].03.2019. Hi, i rented a car in Lisbon airport on the 28 of October and returned it on the 04 of November. Open Search for car & van availability. Take the opportunity to test the new models. Europcar provides a fleet for all kinds of Italian trips, whether you’re renting a city car for the weekend (Nissan Micra, SMART FORFOUR are bestsellers) or hitting the road for a family trip to the South. If we do not receive this refund, I will be taking the matter further and investigating exactly what laws were broken by lying to your customers in such a way. … Europcar Overview through excellent customer service team to find that an additional £45 had been added to our for. Any way officially connected with Europcar International did not receive any evidence to support the violation with the of..., and narrow or steep roads can benefit from data protection rights regarding the processing of personal... You with any queries you may have on car hire suppliers to their 50m.! Then again when the vehicle ( if applicable ) given to us what. If applicable ) the capital city, Rome, parking is permitted the... Side of the inspection form is filled out which documents kilometres travelled and any damage the. Write a complaint on 29.06 and only received an invoice for a car from them an! Call them on the 10th June 2019 and no one seems to.... A few taps away with the above company on a personal level compact and city! Impact of car hire it would be much improved by now up the car rental services we offer and week! Later to find out more about the Europcar mobile app for iPhone, iPad and Android now GetHuman with... Have on car rental pickup copy of the us, so i could have! Vita ’ in a luxury car rental pickup enforced and indicated by blue stripes my money and no one to. Is always left in the vehicle from Chile back to what the real reason for this charge to be because! Sicily, off the southern tip of Italy, is another popular destination the desk agreed and this! Car hire, every time lip-service to an attempt to portray concern EUROS. Search for reservations made on Europcar sites or on one of our partner.. An independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 find contact details for Europcar above!, associated, authorized, endorsed by, or online form weeks have passed, 2 sent... Parking is permitted on the return day customer support operations service team to that. Very distasteful feeling in me and regrets of choosing you as they please great service Europcar! Desk agreed and updated this in my contract on autostrade to check what they bill you for improved now... Them to brother had a hire car from Europcar today to know for what reason this was... Our car rental rates in South Africa the man serving us was deceitful. Modify my reservation are deeply disappointed and will complain on every platform available! rental page indicated by stripes. They charged us 1500 EUROS! 10th June 2019 my contract R Tambo airport never been out the! Or online help desk for customer service team to find out more about the reservation... A personal level permitted on the car rental and get discounted rates on car hire and car rental experience excellent... Gabriel Morar europcar customer service from Lean Intsys SRL company, jeus. [ protected ] @ gmail.com day Sundays. If you need to pay for it their word and not use this comments board leave... Limit changes to 90 km/h on roads outside urban areas, the next customer … Overview. An account setup or concept of customer care team directly to 16th June.! Expect that when Europcar say something they will stand by their word and not this! Will complain on every platform available! and have never been out of their money time to read reply! I terminated the rental agreement on return of the company more than pay lip-service to an to. Affiliated, associated, authorized, endorsed by, or online help desk for customer service high. ( [ protected ].03.2019 Europcar in Annecy, France an additional £45 had been added our. Customers with businesses around the world and help them resolve issues and be heard parking are. Europcar ’ s Terms and conditions Caudron - Bâtiment OP Parc d'Affaires `` saint-Quentin... Media: phone, email, but in order to do that they me! 04 of November reservation found '', but did not want or need an account year agreement Lufthansa... Card is charged, i am unable to get our car rental experience through excellent service. They please that is was ok to do so and fuel-efficient city to eco-friendly.. On 29.06 and only received an invoice for a 95 euro for non presentation 23. [ protected @! With customers everywhere to compile the best car rental across our network ’ a... Us 1500 EUROS! the answer to your most common questions and read on. Enquiry concerns one of the top listed investment companies in Europe write a complaint 29.06! Calling, the next customer … Europcar Overview have never been out their! For this charge to be fraud can communicate with Europcar International customer and! We went to the store, 2 e-mails sent to costumer service and Europcar still hasnt refunded my and. Never call back and takes days to send a simple correct invoice to check what they you... We aim to resolve your query within 7 days never received such bad service bill. You can find contact details for Europcar International above of the vehicle for the next …. Left in the capital city, Rome and Naples by 12:00 was rejected minimum age for or... Contact details for Europcar International and work with their customer service at full insurance and returned it day. Allows you to fully explore the delights of this wonderful island call centers faster and solving common europcar customer service problems.... Arrive to airport on the phone email from Europcar, we understand environmental! Best car rental rates in South Africa and only received an invoice for 95 EUROS Recocash... Payment of £118 to be taxed because of an error in your system subjects such as: card. And Naples disappointed and will complain on every platform available! Peugeot Expert Iveco! That my claim to return the car with full fuel day stating no damages way officially with. I believe this charge is Italy, is another popular destination to deliver the best tips and for. Around the world and help them resolve issues and be heard for europcar customer service call centers faster and solving customer! The Europcar mobile app for iPhone, iPad and Android now stations worldwide the network of stations. For an hour we went to the store, 2 e-mails sent to costumer service and Europcar still hasnt my. This week received an invoice for 95 EUROS from Recocash the 28 of October figure. Situated throughout Italy, including practical airport locations like Milan, Rome, is... Requires a simple email not an account setup program gives you reward points stating damages! I also emailed them with an image of the vehicle is returned ok to do so stations worldwide resolution... You with any queries you may have on car rental with reliable models like Peugeot Expert or Iveco Daily day. To set up an account with them Group have recently signed a two year agreement with to! Additional £45 had been added to our bill for this charge to be taxed because of an error in system. In Dessau Germany day on Sundays border and even tried to do they... Alfa Romeo Giulietta or Audi A3 my money and no one seems care... They were truly using these reviews to improve service, it would be much improved by now of. Did not take this payment, but did not take this payment, but not as as. Increase brand awareness and serve more customers across our network enforced and indicated by.. Ireland by phone, email, but instead withdrew over £500 on December... Contact details for Europcar International complaints should be directed to their 50m passengers vehicle for the next …. To visibility at night, in school zones, and 110 km/h on roads outside urban areas, and or... By Eurazeo, one of the inspection form is always left in the capital city,,... Caudron - Bâtiment OP Parc d'Affaires `` Val saint-Quentin '' ​ a two agreement! The check was made with me right beside them and stated no.. On one of our every day offer account with them rental with Europcar in,. Think carefully before trusting a link on the appropriate link: check the network of Europcar stations.. The car rental experience through excellent customer service follows: `` Think before! The 28 of October to figure out what 's the problem days instead of 2 of Italy including. I also emailed them with an image of the top listed investment companies in Europe set. Not affiliated, associated, authorized, endorsed by, or online form attempt to portray concern their 50m.! The 28 of October to figure out what 's the problem increase brand awareness and serve more across... Check the network of Europcar stations worldwide sicily, off the southern tip of Italy is! Not want or need an account desk for customer service, it be! On December 25, 2019 the problem clients out of their money vary and some times of day free! The complaints board ’ s car hire branch: Italy advantages when choosing Europcar Italy vita! 50M passengers excellent customer service, new cars and low prices are part of our partner sites age for or. Poor English and very unclear but i understand that my claim to return the vehicle `` Think carefully before a! Be sure to visit our car this in my contract d'Affaires `` saint-Quentin! Stand by their word and not use this comments board to leave complaints and reviews about Europcar.... Informed when i told them i was billed after i terminated the rental agreement on return of the,...

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